Translated forum links showing 404 errors

[texans]

Right. I don't want to have a hacked up version of this mod (so that I can try to find another fix every update) for a standard vbulletin install that happens to be in a directory called /forums. How can a standard vbulletin install in a directory named /forums not be supported by the default mod? To think that I installed the "stable" version blows my mind.

After a full week of back and forth to get to this point I decided I'd try vbseo since it looks like it seems to work well with vbet. WRONG!

I've found at least 3 bugs with a standard vbseo install and adding vbet on top. I fixed one by browsing the forum and have 2 more that are open.

You don't seem to want to help me via PM. Instead I get to typeout each new issue here again and wait a day between each reply so I can get these fixed as well. Meanwhile all my links in Google go to a blank page. Awesome!

You do realize a customer that pays for the mod and a nonbranded fee doesn't want to spend over 30+ hours and a day between issues to fix what should be standard right? The issue with if it doesn't work we'll fix it is fine but at this pace you aren't considering the value of your customers time. This mod has cost me so damn much in lost productivity on top of the $200 I paid for it that is makes me sick - and I'm still no further along than I started.

It sure seems like a lot of the "solved" problems are more from frustrated customers giving up and not replying to the issue. Why do you think that is?

[vBET]

The answer for first question was already send to you by PM earlier. I do not know why you are asking again. The answer is same - this is very first time when our customer (and we have lot of customers) have forum in subdirectory /forums and additionally creates another virtual directory /forums in URL having/forums/forums This is simple explanation why vBET is not ready right now to support such situation and that is why it breaks. vBET have to parse URLs during translation and it removes /forums set in front of your links to put there language code and add /forums again at front of URL. Situation like /forums/forums is very unusual - we have it first time. I cannot give you other answer for same question, no matter how many times it will be asked - yes your situation is very unusual.

We do not know your issues with vBSEO - this thread is about other issue - please open new thread for new issue if it still exists. We are not able to help with issue we are not informed about.

PM is not used for support. We use PM to obtain access data. Support is by forum. On forum we can manage issue threads, we see full issue history and issues are available for whole our staff. You know this already. Sorry, but I'm not sure why we are discussing it here in public. Why are you informing me that I asked you to write on forum, not by PM. I wrote it to you - I know this. What is your purpose in this post - do you need any help with THIS issue? If yes please describe. If not wit this one - please open new thread for new issue. If there is no issue then great

Please note that you was asking us to stop working on this issue and wrote that you will made some big changes on your forum. So we stop working on this just as you asked for. It doesn't mater do you have BF license or not - if you wouldn't have it and ask us to stop working on issue we would listen your ask. I do not understand the point.

Please stick to the point - what help do you need?

Not answered troubleshooting are often solved issues (by PM) about which thread owners doesn't care anymore so those stay without reply. We had lastly 2 posts from users who never wrote for help just wrote that they used old vBET version. It is up to user will he made updates and use bug free versions or use old ones.

[texans]

You do know my issue and you should realize the purpose of the post. Dissatisfaction with your product.

A standard install in the folder /forums is not unusual. I expected your software to work for this situation. I used the vbulletin recommended htaccess which created /forums/forums url structure.

A standard vbseo install is not unusual. I expected your software to work for this situation. I had at least 3 major bugs that result in thousands of blank pages including every single page indexed by Google.

I would like a refund please.

[vBET]

The situation when customer refuses our support is not qualified for refund.

I do not know your issue actual status - you told us to stop working on issue which was already partially solved, because you wanted to made big changes on your forum. So we stop working on it. At this moment I need your description of issue status and green light to start working on it. I even do not know is it still same issue. You PM something about new issue after your changes - we didn't get any new thread opened for new issue. Please open new thread for new issue and we will start working on it.

Once again, because you do not understand the issue cause. It is NOT /forums directory fault - this is very ok. Our own forum uses subdirectory in URL - you can see this here. vBET supports subdirectory in forum URL.
Your issue is because you have double /forums/forums and this is VERY UNUSUAL. This is very first time when we see such situation and it requires our support to made it work appropriately for your forum. This issue affects ONLY your sub-forum pages. All other links (to threads and so on) do not have double /forums/forums) and that is why your whole forum translation is working perfectly except sub-forum pages. And this is why your forum needs our support to have it working perfectly everywhere. It you refuse our support you agree to have those pages not translated. If you want it translated please describe actual status of the issue and PM actual access details.

This thread is not about discussing your vbseo issue - we do not know your vbseo issue. We was working here about something else. Please open new thread for your vbseo issue and we will work on it. We cannot tell why you have vbseo issue without having information about it. We cannot tell is it integration issue, configuration issue, or it is not related to vBET at all. We also cannot refund in situation when customer claims about some not described issue, refusing to open new thread and describe it. Refusing to describe your issue in new thread you refuse to accept our support. Please open new thread for your new issue and we will support you Hope this will be solved quickly

[texans]

Let me make this clear. I DO NOT WANT A HACKED UP VERSION OF THIS MOD.

This is not what I paid for, and no I don't have a unique situation. I've had two very default situations. This product is not as advertised.

I'll ask again. Please refund my money.

Failure to do so will result in a chargeback.

I really want to use this product but as I've stated before I don't want a hacked up version to make it work. It's not worth the headache when it comes time to upgrade my forum.

[vBET]

And I will repeat again - you have very unusual situation. Having double /forums/forums is not something what you see in every forum. In fact your forum is the only one having such thing which we know about. That is why this situation requires our support to make it fully functional, ad that is why at this moment vBET is working on your forum without translating sub-forums pages ad all other pages are translated well (only sub-forum pages have double /forums/forums in URL).

We offer you free support to make it fully functional. It is your choice to accept it or refuse it. By refusing you decide to have vBET not fully functional on your forum. And we do not refund because user decide to have not full vBET features. It will be fully functional when you accept our support.

If you really want vBET working on your forum - just please accept our support and let us make it fully working on your forum. Also we send you hints about changing your forum configuration and get rid of double /forums/forums form URL (which honestly looks very, very strange). You claim that you want to have vBET functional on your forum, but you refuse to use our support and ignore our hints. This is your decision - we cannot force you to use our support. If you decide to have your sub-forum pages not translated it is up to you. We still offer you free support and fully functional vBET. Refusal of our support do not qualify for refund.

[texans]

I spelled out a perfect timeline of what happened here Michal and you conveniently deleted it as Spam. There was no spam in the post Michal.

Classy.

There is obviously a huge language comprehension gap here which I find very ironic.

Hacked = Modified - As in I don't want a highly modified version of this script as it is too hard to upgrade.

I said nothing about you or anyone else hacking my forum.

There is also an issue of you reading what is convenient for you and disregarding the rest. Unfortunate for your customers.

Hopefully you'll understand my post wasn't spam so I'll add it again below.

[vBET]

It was SPAM and SCAM that is why it is removed. You simply repeated all information which are included in this thread + wrote false information about how it goes (please look our private messages if you need to remind how it goes). Neither SPAM nor SCAM is not allowed on this forum and I do not know any forum where administration agree on it.

There was no requires any high modifications in vBET. I think you get it all out of proportion. At the time when we was working on the issue you got information about one simple modification - 3 lines of code to remove in one place (http://www.vbenterprisetranslator.co....html#post9519). Also the issue here is not because of modification, but because you was angry that you had to open new ticked for new issue (you was asked to not write in PM but in new thread). And instead you wrote here on old thread acting like we abandon you, after you told us to stop working on the issue. What made me confused at the beginning because I really wasn’t sure is it still old issue or because of new one because you was writing here. Please stick to the point. If you need support with this issue - please write about its actual status on this thread. If you have problems with something else - please open new thread for it so we will know the issue is really about. If you have any issues with vBSEO - this is not thread about it. Please open new one. Also if the issue is something else why do you still thing that it will require any vBET modifications?

Hope you decide to use our support and allow us to make vBET fully functional on your site. What we will be very glad

[texans]

I give up.

[vBET]

You do not have to. We offer you FREE support to have vBET fully functional on your forum We did it whole the time. Simply accept it. Of course we cannot force you to use our free support and have vBET fully functional - it is your decision to take it or refuse.