After upgrade rankbadges gets taken away.

[Taurus]

I am now having huge problems with my members. Since the upgrade everyone keeps on loosing their extra rankbadges. These get's added manually as additional usergroups. But the moment the cron runs to update the ranks everyone looses the manually entered ones. This did not happen before this update.

Please advise!!

Thanks.

[vBET]

Hi. Before this update vBET didn't use groups at all. vBET4.3.0 version is oficially considered unstable beta version, so issues with new functionalisies can happen. Sorry for troubles, we will work to solve it.

Please give more information about rankbadges. Is it native vB functionality or from some mod? In booth cases - where to find? Which cron task removes it? Does it affect other additional usergroups or just those related to rankbadges? Is it happen when cron task runs with vBET dissabled?

[Taurus]

It is just set as default vbulletin usergroups. Ranks, etc. No mod. I really don't understand why vBET now uses usergroups?

[kamilkurczak]

Which cron task removes it? Does it affect other additional usergroups or just those related to rankbadges? Is it happen when cron task runs with vBET dissabled?

If this is vB default option - please write which settings I need to set to repoduce it on my test forum? If you describe it for me - I will try to make the same results like you.

Thanks

[Taurus]

The update of user ranks and titles cron removes it. With vBET disabled it is fine.

How to explain this? hmmmmm

I created quite a few additional usergroups, and these also gets a rankbadge (Which are associated to the the usergroups) Now it seems that when there is more than one or two additional usergroups added (manually) to a member, when the cron runs, it takes those manually added ones away.

I hope you understand.

[Taurus]

This is now becoming a huge issue for me. I have more than 50 000 members, and you must understand that I have to manually add these usergroups everyday at this stage. Is there not a way for me to manually disable this usergroups vBET now adds? I don't even understand why you did this!!??

[vBET]

It is just set as default vbulletin usergroups. Ranks, etc. No mod. I really don't understand why vBET now uses usergroups?

This was requested here: http://www.vbenterprisetranslator.co...each-user.html

I understand it is huge issue for you. To make it as fast as possible please just PM me your access details to Admin CP and FTP. Also please tell me which exactly usergroup I can add here and which exactly cron task (by name) I have to run to see the issue. I will check and correct it on place - this will give fastest results. I will handle this personally and do it today if you send me details fast enough (I will be available for 4-5 more hours today, with 1 hour break now). If you do not want to share your access details, then still I need details how to configure our test forum to see the effect.

Also one more question to understood the issue correctly – does usergroups are removed (so usergroup disappear from forum) or just assignment user to usergroup disappears. So you need to add usergroups again or assign user to usergroup again?

[Taurus]

Thanks Michal. PM sent.

What I see getting taken away by cron is my 'Legend' and 'Xtreme' usergroups/ranks. I really don't know how to explain it. I hope you can see on my forum. I am also not exactly sure which cron. But every day, after adding these manually, they are gone again. So I am guessing it has to be the cron updating usertitles and ranks.

Thanks for the help!

[vBET]

As I wrote in PM - I checked all daily cron tasks on your forum and found nothing. At this moment we are not able to reproduce the issue, so we are not able to work on it. Also as I wrote you I really doupt that it is vBET issue - you have issue that only some special users loose their usergroups and others don't loose same usergroups - if it would be something automatically most probably it would affect all users with this usergroup. I checked vBET code for usergroups again and I found nothing what could cause this issue. So maybe it is caused by some actions performed by those users - please speak to them an find out was there some common action taken.

Shortly - I do not believe that it is vBET fault, still I'm willing to check details when you give us information how to reproduce the issue. I double checked all daily cron tasks on your forum and found nothing. Please give us more detailed information how to reproduce the issue.

[Taurus]

OK, for 2 days, I went back to old vBET. Not one problem in these 2 days. Last night I upgraded, and this morning I had to again add additional usergroups to at least 10 members. It must have something to do with the additional usergroups vBET now also adds. So please tell me how to remove these completely from vBET for I cannot carry on like this. Thanks.