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Thread: Cannot Uninstall Product

  1. #1

    Default Cannot Uninstall Product

    When I try and uninstall vB Enterprise Translator 3.3.6 it gives me the following error:

    Fatal error: require_once() [function.require]: Failed opening required '/xxxx/xxxx/public_html/includes/vbenterprisetranslator_functions_lang.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /xxxx/xxxx/public_html/admincp/plugin.php(1556) : eval()'d code on line 4

    Looks like it missing a file. This was the free version and I don't have the original install files there.

    Can anyone help?

    Thanks.

  2. #2
    Banned
    Join Date
    Aug 2012
    Posts
    481

    Default

    If you have the free version then it is version 2.3.6.
    Do you uninstall the product in AdminCP->Plugins & Products->Manage Products? Do you have removed vBET rules in .htaccess? Do you have a caching plugin? If so, clear the cache.
    Please paste a link to the page with the issue.

  3. #3

    Default

    It must be the paid version then. It's definitely 3.3.6. Either way I need it uninstalled.

    Yes that's how I uninstalled it in admincp.

    The error I posted above was when I tried to uninstall the product. There is no specific page with a problem.

    Can you link me to the install files so I can try and replace that file which then might let me uninstall?

    Thanks for your help.

  4. #4
    Banned
    Join Date
    Aug 2012
    Posts
    481

    Default

    Please send me a PM access details to Admin CP and FTP. I will check what is going on there

  5. #5
    Banned
    Join Date
    Aug 2012
    Posts
    481

    Default

    The issue was the lack of file includes/vbenterprisetranslator_functions_lang.php. The issue has been resolved.

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